Assertion Overview and Standards

The Assertion Management modules are mapped to National Occupational and Apprenticeship Standards. Below is an overview of the module and which of the standards it relates to.

Assertion

Content Summary

Awareness	Exploring the true nature of assertion.
Desire	Assertive managers are valued managers.
Ability	Understanding assertion compared to aggression and passive behaviours. The 6 assertive techniques. Barriers to assertion.
Duplication	Assertive behaviour gains respect and credibility. Exercise: Impact scale and antidote.

Learning Outcomes

How assertion compares to other behaviours.
What assertion looks and sounds like.
How to use assertive techniques.
How to deal with the barriers to assertion.

National Occupational Standard Element

B5	Provide leadership for your team.
K7	Types of difficulties and challenges that may arise, including conflict, diversity and inclusion issues within the team, and ways of identifying and overcoming them.
D1	Develop productive working relationships with colleagues.
PC4	You clearly agree what is expected of others and hold them to account.
PC4	You clearly agree what is expected of others and hold them to account.
PC9	You say no to unreasonable requests.
K4	Principles of effective communication and how to apply them in order to communicate effectively with colleagues.
K5	How to identify disagreements with colleagues and the techniques for sorting them out.
K6	How to identify conflicts of interest with colleagues and the measure.

Apprenticeship Standard Team Leader / Supervisor
Gov Doc ST0384/01

Interersonal Effectiveness – managing people and developing relationships	Managing people Leading people Communication
Organisational Performance - delivering results	Operational management
What is required (developed and exhibited in the workplace)	Takes responsibility Professionalism

Apprenticeship Standard for Operations/Departmental Manager Gov Doc ST0385/01

Organisational Performance - delivering results	Operational Management
Interpersonal Excellence - managing people and developing relationships	Leading people Managing people Building relationships Communication
Personal Effectiveness – managing self	Self awareness
What is required (developed and exhibited in the workplace)	Takes responsibility Agile Professionalism