Delegation Overview and Standards

The Delegation Management modules are mapped to National Occupational and Apprenticeship Standards. Below is an overview of the module and which of the standards it relates to.

Delegation

Content Summary

Awareness	The failure of managers to learn delegation.
Desire	Delegation as a development tool.
Ability	The 4 basic levels of delegation.
Duplication	Delegation exercise

Learning Outcomes

How delegation differs to just getting a task done.
The 4 basic levels of delegation

National Occupational Standard Element

D6	Allocate and monitor the progress and quality of work in your area of responsibility.
PC3	Ensure that work is allocated to individuals and/or teams on a fair basis taking account of skills, knowledge and understanding, experience and workloads and the opportunity for development.
PC4	Ensure that individuals and/or teams are briefed on allocated work, showing how it fits with the vision and objectives for the area and the overall organisation, and the standard or level of expected performance.
K11	Ways of encouraging individuals and/or teams to ask questions and/or seek clarification in relation to the work which they have been allocated.

Apprenticeship Standard Team Leader / Supervisor
Gov Doc ST0384/01

Interersonal Effectiveness – excellence – managing people and developing relationships	Managing people Communication
Organisational Performance - delivering results	Operational management Project management
What is required (developed and exhibited in the workplace)	Takes responsibility Inclusive Agile Professionalism

Apprenticeship Standard for Operations/Departmental Manager Gov Doc ST0385/01

Organisational Performance - delivering results	Operational Management
Interpersonal Excellence - managing people and developing relationships	Leading people Managing people Building relationships Communication
What is required (developed and exhibited in the workplace)	Takes responsibility Agile Professionalism